We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at farmshop@keoghs.ie. Please include your name, address and order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom products (personalised gifts).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Standard Shipping Rates
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Please note: Please be aware that we do not send parcels to P.O Box or Parcel Motel addresses.
Shipping Terms
Ireland Orders
All orders are delivered by our courier choice and a signature may be required on delivery.
NI & UK Orders
All orders are delivered by our courier choice and a signature may be required on delivery.
US Orders
All orders are delivered by our courier choice and a signature may be required on delivery.
Rest of Europe and International
Please contact us for more information.
Additional Information
Delivery Times
Provided all items are in stock, orders should be delivered within 3-5 working days in Ireland, 5-7 working days in UK and USA approx 10 – 16 days.
Out of Stock Items
In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to persist with your order, we will cancel the order and issue a full refund. Feel free to query your order at any stage by contacting us at farmshop@keoghs.ie.